Digital Transformation

Digital Workspaces: Keystone Foundation for the New Future of Work

Enterprise end user computing is evolving to support a globally distributed, AI-empowered digital workforce.

This entry is part 1 of 16 in the series Implementing Azure Virtual Desktop

The Microsoft desktop and collaboration suite of apps are headlined by the theme described in their research paper: “The New Future of Work“.

They describe how Covid-19 forced a reevaluation of what work is, and where it is conducted.

The research has focused on two major trends of change in office working: Remote, hybrid working and Artificial Intelligence.

They identified that an organization’s culture is a key enabler for change (McKinsey & Company, 2021) and it must support virtual teams, where employees should be encouraged to work collaboratively, even when geographically dispersed. Collaboration trends in our digital experiences show that interactions with our close-knit network have strengthened, while our interactions with distant networks have diminished with the move to remote work.

Therefore to enable remote work, preventing digital fatigue and eliminating repetitive tasks by implementing digital automation is becoming critical.

To this end Microsoft focus on the second element: AI, in the form of the Copilots now being infused into their Office suite of tools like Teams and Sharepoint et al. Their research has analyzed and documented in fine detail how staff making use of ‘LLMs’ – Large Language Models, significantly boost their individual productivity through features that intelligently automate the multitude of micro tasks that these tools are used for.

The Future of End User Computing – Empowering the Hybrid Workforce

As Lloyds Bank describes the key motivation for virtual desktops is this new normal of a highly distributed workforce, with the primary motivations being enabling a distributed hybrid workforce, and providing them access to tools like Microsoft Teams.

Lloyds has staff and partners all over the world who need to access their business applications, but their previous Citrix-based VDI platform was centralized and on-premise, causing them performance and cost issues. Moving to a Cloud native approach with Azure Virtual Desktop has streamlined the cost base and also enhanced performance for all global users, and furthermore integrates naturally with their very popular use of Microsoft 365 across the enterprise.

This trend is explored in this webinar, where experts share insights on the evolution and importance of the digital workspace as a platform for enabling distributed enterprise agility.

Login VSI hosts a panel of VDI experts to explore the technology within an overall trend of the changing landscape of end user computing, which has evolved dramatically over the past 25 years, and is today the linchpin for driving digital workspaces.

But what does the future hold? In this panel discussion they challenge the panelists about recent developments and future trends that are poised to reshape this market, including the impact of cloud adoption.

Behind the scenes, Login VSI and Microsoft have been conducting research to provide organizations with the necessary insights to make the best choices. In this video experts Jim Moyle, Sr. Program Manager for AVD at Microsoft, and Blair Parkill, Director of Products at Login VSI, share their latest research results and how the data will help you shape your future digital workspace environments.

Enabling Frontline Workers

To enable this transformation to scale across mainstream whole of all businesses Microsoft has released new versions of their 365 suite notably the Enterprise edition, tailoring the suite for ‘Frontline Workers’, via a suitably named Frontline edition and also Cloud PCs, highly available, optimized, and scalable virtual machines that provide users with a rich Windows desktop experience, hosted in the Windows 365 service.

Frontline workers include healthcare providers who might have three shifts in the hospital, call center workers who do their jobs remotely or a construction or retail worker who largely works on-site needs mobile flexibility since their work often spans multiple job sites or different stores.

Windows 365 Frontline is designed to work the way frontline workers work, whether part-time or on a shift. Their Cloud PCs are accessible during their shift and they power down when their shift is over. They provide these employees with access to their personalized Windows apps, settings, and data, helping them save time and increase efficiency, and freeing them to work from anywhere and on any device.

In their podcast the Risual team build on this strategic context, focusing on these front-line workers.

They highlight that they are often the first point of contact for the organization, and therefore it’s essential they are equipped with the tools so that they can deliver the best possible customer experience. Research quantifies that the better able they are to make smart decisions and work productively, the direct impact this will have on customer satisfaction and revenues.

Series NavigationAzure Virtual Desktop – Enterprise Case Study: Lloyds Banking Group >>

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