DEX Solutions (Digital Employee Experience) for Azure Virtual Desktop
ControlUp offers DEX performance monitoring for Virtual Desktops, Unified Communications and SaaS Apps.
As Forrester writes the importance of digital employee experience (DEX) will only grow.
In their report ‘The Rise Of Digital Employee Experience Teams’ they define it as:
“The sum of all the perceptions that employees have about working with the technology they use to complete their daily work and manage their relationship with their employer across the lifecycle of their employment.”
Microsoft builds on this to describe how Gartner sees DEX and broader employee experience dramatically elevating in importance as an executive/board-level concern over the next 12 to 18 months. By 2025, Gartner predicts 50 percent of IT organizations will have established a DEX strategy, team, and management tool, representing a significant jump from just 15 percent in 2022.
ControlUp
ControlUp is a vendor specializing in this field, offering DEX performance monitoring for Virtual Desktops, Unified Communications and SaaS Apps.
They offer a complete service suite that addresses:
- Real-Time Monitoring: Keep a pulse on your EUC environment with thousands of actionable, real-time metrics presented through intuitive dashboards for end-to-end visibility.
- Troubleshooting & Remediation: Save time troubleshooting with step-by-step recommendations based on real-time performance data to help lead you to find root-causes and remediate issues.
- Automation: Built-in automated actions for faster troubleshooting, maximizing resources and improving your employee’s virtual desktop experience.
- Hybrid Work Monitoring: Collect remote device performance information to proactively detect issues, solve tickets faster, and deliver a smooth user experience.
- Historical Data & Analytics: Access up to one year of performance data to identify patterns, trends, and potential root-causes for targeted problem resolution and performance forecasting.
- VDI & DaaS Availability Testing: Continuously test, get proactively notified and report on the health of your virtual applications, virtual desktops, and critical EUC infrastructure resources.
In the feature video join Harjit Dhaliwal as he interviews Simon Townsend, Field CTO at ControlUp, about the transformative role of Digital Employee Experience (DEX) in today’s tech landscape.
Dive deep into how DEX strategies are reshaping employee interactions and productivity within organizations, and discover expert insights on implementing effective digital experience initiatives to boost workplace efficiency and satisfaction.
